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Have a question about a Maytag® Commercial Laundry washer, dryer or stacked unit? Select the category below to see listings of frequently asked questions related to the product category. If you are unable to find your question, you may contact us

WASHERS

- HIGH-EFFICIENCY FRONT-LOAD

My washer filled with water, but it won’t spin or drain. What do I do now?

Start by making sure the machine is plugged into a live (working) electrical outlet. Next, inspect the drain hoses and remove any kinks. Take a look at where the drain hose enters the drain pipe. The drain hose should fit loosely into the drain pipe, with a visible gap between the two. If there is no gap between the drain hose and the drain pipe, or if the drain pipe or pump on the washer is clogged, contact a licensed plumber or your authorized Maytag® Commercial Distributor. Then, close the washer door firmly and reselect your cycle. At the appropriate time, the control will ask the pump to drain and then the load should spin. (For your safety, the washer will not tumble or spin unless the door is closed and locked.) If this doesn’t work, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don't make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why is my washer leaking water?

There are several possible causes. Start by making sure all of the hose connections are tight. Then make sure the end of the drain hose is correctly inserted into the drain and secured in place. Make sure no clothing item is caught between the door and the tub seal. Another cause of leakage could be overloading laundry. (While the Maytag® high-efficiency washer has the largest usable capacity of any Maytag® washer, it is still possible to overload it). If none of these tips solve your washer’s leakage problem, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My Maytag washer won’t fill up with water. What should I do?

For starters, make sure the door is tightly closed. (Unlike top-loaders, front-loading washing machines must be closed in order for water to begin filling.) Then make sure the machine is plugged in to a live (working) electrical outlet. It’s a good idea to check the appropriate circuit breaker and reset it if needed, or check the fuse if you have a fuse box. Turn off the faucets and then disconnect the hoses. Clean the hose filter screens to remove any blockage that could be plugging up the water line. Then replace the filter screens, reconnect the hoses, turn the faucets back on, open and close the door, and push the START/STOP button firmly one more time. Next confirm the machine control is asking for valves to be open (see your service manual for procedure). Then, turn both faucets (hot and cold) on all the way. Take a look at the inlet hoses (which go from your pipes to your washer) and straighten them out if necessary. You should be rewarded with the sound of water beginning to fill up your Maytag® high-efficiency washer. If you aren’t, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Help—my washer’s tub is completely full of suds!

Start by running the washer through another complete cycle, using cold water (BRIGHTS cycle) and no additional detergent. That should get rid of the extra suds. If you have some, add about an once of fabric softener diluted in a cup of water directly to the load. The next time you wash, keep two things in mind: Reduce the amount of detergent to fit each load’s size and soil level, and use high-efficiency or low-sudsing detergent that's especially formulated for front-load washers.

If that doesn’t solve the suds problem or you need additional assistance, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don't make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

- TOP-LOAD

Why won’t my washer start agitating?

Start by making sure the washer is plugged into a live (working) electrical outlet. Then check the appropriate circuit breaker and reset it if necessary (or check the fuse if you have a fuse box). Next, select the cycle you want and, close the lid. (For safety’s sake, the lid must be closed for the washer to agitate or spin.) The washer should start. The washer must fill with water before it can agitate.

If water has filled and stopped on its own, next you should hear the motor running. If you hear the motor running, the problem could be the motor to transmission coupling or a motor belt, depending on the model. If the motor is not heard, it could be the timer, motor, or motor relay. If the water did not come in, it could be water-related or a malfunctioning switch, which prevents the washer from agitating or spinning when the lid is open. If that happens, a built-in lid failure detector will stop washer operations until the lid switch is repaired. In any case, please contact your authorized Maytag® Commercial Distributor for assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why won’t my washer spin or drain?

Check the load first. If it’s unevenly distributed in the tub, rearrange it, close the lid and start the washer. It’s also a good idea to make sure your washer is level and you have used enough water for that particular size load. (Too little water can make clothes more likely to become unbalanced.) Make sure the washer is plugged into a live (working) electrical outlet. Next, inspect the drain hoses and remove any kinks. Take a look at the stand pipe and drain as well—if it’s clogged, call your usual drain service person. Then close the washer lid and select a cycle to start. (For your safety, the washer will not agitate or spin unless the lid is closed, and on some models locked.)

Excess suds can also cause this problem. If you suspect that’s the answer, rewash the current load without adding detergent. For future loads, be sure to use the correct amount of detergent.

A failed pump, belt, or coupler could cause a washer not to drain. Another possibility: the lid switch, which prevents the washer from agitating or spinning when the lid is open, could be malfunctioning. If that happens, a built-in failure detector will stop washer operations until the lid switch is repaired. In any of these cases, please contact your authorized Maytag® Commercial Distributor for assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why is my washer leaking on the floor?

There are several possible causes. Start by making sure all of the hose connections are tight. Then make sure the end of the drain hose is correctly inserted into the drain and secured in place. Unbalanced loads may cause such violent shaking of the tub during the spray rinse cycle that the water could be splashing over the tub ring and onto the floor. If the washer is shaking too much while in spin, stop the cycle, open the lid, redistribute the items being washed, close the lid and restart the cycle. Overloading your machine can also cause leaking. Your owner’s manual has tips on how much laundry your washer is designed to hold. If none of these tips solve your washer’s leakage problem, please contact your authorized Maytag® Commercial Distributor for assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My washer is filling with the wrong temperature water. Why?

Here’s how to find out: Start by turning both faucets on all the way. Next, make sure hoses are connected to the correct faucets and inlet connections. Then flush the water line and fill the washer by starting another cycle. After that, check your water heater. It should be set to deliver water that’s 120 degrees or hotter at the tap. (Here’s how: Carefully draw off some water from the heater in a bucket and use a thermometer to measure the temperature.) Also, consider this: Is your water heater large enough or efficient enough to consistently provide hot water, regardless of your family’s shower schedule? Finally, turn off your faucets, disconnect your hoses and clear the hose filter screens to remove any clogs. Then reconnect your hoses, turn your faucets back on and try starting another load. If it’s still the wrong temperature, please contact an authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why won’t my washer fill up with water?

Start by making sure the machine is plugged in to a live (working) electrical outlet. It’s a good idea to check the appropriate circuit breaker and reset it if needed or check the fuse if you have a fuse box. Next, select a cycle to start. Make sure any buttons are fully depressed. Then turn both faucets (hot and cold) on all the way. Take a look at the inlet hoses (which go from your pipes to your washer) and straighten them out if necessary.

If it still won’t work, turn off the faucets and disconnect the hoses. Clean the hose and inlet valve filter screens to remove any blockage that could be plugging up the water line. If they cannot be cleaned well, then replace the filter screens, reconnect the hoses, turn the faucets back on, close the lid and start another cycle. You should hear water beginning to fill your washer. If you don’t, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

- WASHER ADVICE

Fabric Damage—Causes and Prevention

Although fabric damage can occur during the laundering process, it is very unlikely for the damage to be the fault of the washer. Fabric damage is most often caused before the item is laundered or due to oversights in laundering procedures. There are a number of ways clothing can become damaged with holes, tears or fraying, including:

Age and Normal Wear—Under conditions of normal use and wear, fibers eventually age and become more easily torn or frayed under stress. Items such as towels, washcloths and bedding are most often frayed due to age and normal use. Collar tips and cuffs are usually damaged due to abrasion during normal wear.

Chemical Damage—Contact with strong chemicals such as undiluted chlorine bleach, battery acid, hydrogen peroxide, benzoyl peroxide (found in acne medications), hairdresser solutions, etc., can cause holes and tears. In many cases, the tearing will not occur immediately, but after a period of time and/or several washings. Edges around the hole will be weak and tear very easily. Misuse of chlorine bleach is the most common cause of tearing. Recommendations for bleach use in washers are: approximately ½ cup for a small load, ¾ cup for a medium load and 1 cup for a large load. Dilute bleach in 4 parts of water before adding to a washer without a dispenser. Models with a bleach dispenser do not need to have bleach diluted. However, add the bleach before placing clothes into the washer to avoid accidentally spilling it on the clothes. If bleach is inadvertently spilled while pouring, use a paper towel to wipe up the spill.

Poor Construction—Examine the construction of items closely before purchasing. Seams, hems, buttonholes, etc., may start to show wear before the rest of the garment due to unfinished edges or poor construction. In addition, holes and tears not mended before laundering may get bigger.

Snagging—Snags in cotton knits may happen during wear. Often they are unnoticed prior to laundering, but become small holes after washing or drying. Zippers and hooks may also snag items if left open during the laundering process. Close all zippers, hooks and eyes. Pins, ornaments or trim may damage fabrics in the same manner. Remove any such items before laundering.

Improper Loading—On occasion, small items with straps or lace can become caught under the agitator or snagged by other items. Using a mesh bag for these items is recommended.

Overloading—If too many items are in the wash basket, they cannot circulate freely. This can result in excessive abrasion or snagging. For best results, a top-loading washer should be loaded loosely with dry, unfolded clothes, not to exceed the top row of holes in the tub. In addition, it is important to use plenty of water for the size of the load. Front-loading washers can be loaded completely full of dry clothes, but not packed tightly.

Sunlight Damage—Tearing and discoloration can also occur over time to items exposed to sunlight. Because the fibers are weakened by the sunlight, the stress of laundering or dry-cleaning may then cause holes and tearing. This damage is generally irreversible.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Causes of Fabric Discoloration

Fabric discoloration is typically not caused by the washer or dryer. Many times, fabric discoloration occurs from poor dyes being washed out of fabric or improper sorting (placing a red item in with white items). Following is a list of the different types of fabric discoloration, and their causes:

Color Loss—This is usually related to some type of strong chemical contact with products such as chlorine bleach, benzoyl peroxide used in skin care products, home permanent solutions, battery acid, household cleaners, etc. The damage is irreversible. Likewise, some dyes change color very readily upon contact with any mild acid or alkaline substance. Common acid-containing substances include antiperspirants, hair sprays and beverages. Mild alkalines include shampoo, toothpaste and perspiration.

Dye Transfer—This generally occurs when unstable dyes are used in manufacturing the item. Color bleeding from one section of the garment to another, damp items left lying in the washer after the cycle or in a pile prior to washing can also cause dye transfer. In addition, many new garments are over-dyed to produce very bright, rich colors. This results in dye removal and/or transfer when laundered. The manufacturer of the garment is ultimately responsible for selecting and testing appropriate dyes, as well as providing accurate care labels. Fabric damage due to dye transfer can be minimized by sorting brightly colored garments, washing them separately, and avoiding prolonged contact of damp items before and after laundering. If the discolored item is still wet, spray with Spray ’n Wash* and re-launder in warm water. If the item is dry, launder with chlorine bleach if safe for the fabric. If not safe, use a commercial color remover according to package directions.

*Brand names are trademarks of the respective manufacturers.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

“Linting” and “Pilling” and Why They Happen to Clothes

Lint is small fibers of certain fabrics that have broken off during wear or laundering. Some lint will always be created by the washing process. However, the majority of lint that is produced during washing is trapped by lint filters on the washer and flushed down the drain during the spin portion of the cycle. The amount of lint produced is dependent on the type of material. However, no fabric produces enough lint to cause problems in septic tank systems or other on-site water disposal systems. Pilling is a characteristic of manufactured fibers such as polyester, acrylic, and nylon. Abrasion from normal wear causes the fibers to unravel and the loose ends ball up on the fabric surface. The looser the fibers are spun, the more likely the fabric will pill.

Linting

Lint is easily brushed off fabrics, unlike residue or pilling. Excessive lint is usually due to reasons other than the washer design or a mechanical malfunction. However, low water pressure or improper draining can increase lint. Check the following:

Water Pressure—As the washer is filling, observe the water pressure when hot and cold are selected. If one seems to have less pressure, check the fill hoses for kinks and the screens in the hoses for sediment build up.

Draining—Check the pump-out on your washer: After the washer has filled to the maximum water level, manually advance the dial to the final “spin.” Start timing at the beginning of the spin, wait 90 seconds and then open the lid to see if all the water is drained out. If there is water remaining in the tub, there may be a drain restriction (kink in the drain hose, improper washer installation, etc.) which may need to be checked by an authorized service technician. In a front-load washer, check for a pinched or kinked drain hose.

To Remove Lint—Re-launder the garments using proper laundry procedures. Dry if possible. If the lint is not entirely removed, use a lint brush to remove the remaining lint.

Mistaken For Lint—Residue is a white substance left on the clothes at the end of the wash cycle. It is not easily brushed off and over time clothing colors may become dull. Residue has many causes: using granular detergents in cold water, overloading, misuse of fabric softener and not adjusting detergent amount to fit water hardness. Detergent amount is decreased in soft water. (See “Washer Advice—Reducing the Residue on Your Clothes” for further information.)

Pilling

Pilling is commonly found on socks, sweaters, slacks, shirt collars and cuffs, around pockets, or on any area subjected to abrasion. Since manufactured fibers are very strong, the pills do not break off completely and can be difficult to remove. In addition, lint can become enmeshed in the balls of fiber which makes the pilling appear more obvious. Natural fibers like cotton, linen, or wool may pill but the balls of fiber are usually removed during laundering. The lint that results is usually rinsed away at the end of the wash cycle. However, some of the lint from these natural fibers can be picked up by items that attract lint if they are washed or dried in the same load.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

How Water Temperature Affects Laundry Results

Water temperature really does affect laundry results, along with several other interacting factors which provide energy to remove soil. The three main forms of energy include: mechanical (supplied by the washer’s washing action) and the amount of wash time; chemical from the detergents, bleach and other additives; and thermal from the use of warm or hot water. Creating an optimum balance of these energies provides acceptable cleaning performance. If any one of the three is decreased, the other two must be increased to maintain the same cleaning results. For example, if cold wash water is used, the thermal energy is missing. To maintain the same cleaning results, one of the other energy sources needs to be increased, such as selecting a longer wash time. However, long washing times can have negative effects. They can increase fabric wear and enhance redeposition of the soil.

Warmer Water Enhances Detergent Effectiveness—The energy from the water temperature not only affects the removal of soils, but it also has an effect on the chemical energy (detergent) added to the load. As the temperature of the water increases, chemical reactions (the efficiency of the detergent and other additives) proceed at a greater speed. The speed doubles with each 18 degree Fahrenheit (F) rise in temperature. If the water temperature is too cold (below 65 degrees F), little or no chemical activation takes place. This means little or no energy comes from the detergent and cleaning performance is decreased. Plus, many granular detergents do not dissolve in cold water and will leave a powdery white residue on the load. If the temperature of water in the tub is too cold for your hands, the detergent will not activate and clean effectively.

Recommended Wash Temperatures—You’ll get better cleaning results with hot water temperatures higher than 120 degrees F. However, if there are young children or elderly adults in the home, the water heater may be set lower than 120 degrees F. If the hot water temperature is 120 degrees F, in most cases, the warm wash water setting will be 80 degrees F or lower.

  • Use a hot water (120-140 degrees F) wash for most white fabrics and heavily soiled colored fabrics, if they are colorfast.
  • A warm (80-105 degrees F) wash is the best choice for most other clothes.
  • A cold (65-75 degrees F) wash is recommended for very lightly soiled or brightly colored garments.
  • Keep in mind, cold water should not be lower than 65 degrees F. If the temperature is below 65 degrees F, select a warm wash water setting or partially fill with warm water and complete the fill with cold water.
  • Use a liquid detergent when washing in cold water.
  • Pour the detergent into the washer tub before adding the load, or into the dispenser.
  • If using warm or cold water, add a non-chlorine bleach (like Clorox 2) for better cleaning or presoaking heavily soiled items
  • To save energy, always use a cold rinse. A cold rinse is just as effective as a warm one.
NOTE:

Temperatures below 65 degrees F will not activate laundry additives and may cause lint, residue, poor cleaning, etc. In addition, detergent manufacturers and care labels define cold water as 80-85 degrees F.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Getting Better Cleaning Results

Three forms of energy are necessary to remove and suspend soils from fabric in an automatic washer: mechanical, chemical and thermal. Mechanical energy is supplied by the washer’s wash action; chemical by detergent, bleach and other additives; and thermal by warm or hot water. To improve results when using bleach, know which type of bleach it is. Do not mix chlorine and all-fabric bleach products. When these two types are mixed they cancel each other out and neither works effectively.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Water Temperature Recommendations

HOT (120-140 degrees F)—white and heavily soiled colorfast items.
WARM (85-105 degrees F)—most loads.
COLD (65-75 degrees F)—only very bright colors with light soil. Cold water below 65 degrees F is not recommended for washing. NOTE: Detergent manufacturers and care labels define cold water as 80-85 F. If the temperature of water in the tub is too cold for your hands, the detergent will not activate and clean effectively.

Overloading—If there are too many items in the wash load, the residue, soil and lint cannot be rinsed away and will instead be deposited on the fabrics. Once the washer has filled with water, the clothes need to have room to circulate in the washtub so detergent and suds do not get trapped in the folds of the fabric. In a top-load washer, place dry clothes loosely in the washtub to the top row of holes. A front-load washer can be loaded completely full but not packed tightly.

Rinse-Added Fabric Softener—A chemical reaction between rinse-added fabric softener, detergent and detergent suds may sometimes create a white deposit on clothes. It is important to dilute rinse-added fabric softener with warm water in the fabric softener dispenser cup. Clean any spilled detergent from the dispenser cup before adding fabric softener. It may be necessary to change to a low-sudsing detergent, switch to dryer-added fabric sheets or decrease use of fabric softener (do not use in every load).

Mechanical Problems

General: 1. Check the fill hoses for kinks and the screens in the fill hoses for sediment buildup. Both of these affect the water pressure. Decreased water pressure reduces the effectiveness of the spray rinses. 2. Check for residue buildup in the washer. To clean, add 1 cup Calgon* to a full tub of hot water, run through a cycle with no clothes. (Calgon* will wash away any detergent deposits in between the tubs, etc.)

Top-Load: Check the drain time. Fill the washer with water (no load). Manually advance the dial to “spin” or touch the Spin pad. Time for 90 seconds and open the lid to see if all the water is drained. If water remains in the tub, check the drain hose for kinks and the drain for a restriction. Increased drain time may cause redeposit of soil, lint, and residue and may affect spray rinses.

Front-Load: 1. Check the drain time. Fill the washer with water. Manually advance the dial to “spin”. Time for 90 seconds and open the door to see if all the water is drained. 2. Check for residue buildup in the washer and dispenser. To clean the washer, add 1 cup Calgon* to the tub using hot water. Running the tub through a Regular cycle with no clothes should remove any detergents or laundry additives.

*Brand names are trademarks of the respective manufacturers.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why Stains Mysteriously Appear on Clothes After Washing

While it is rare for a washer or dryer to stain clothes, identifying the specific origin of the stain can be a difficult task. Stain identification is further complicated since many substances (beverages, foods, cooking oils, medicines, hair care products, etc.) are clear when they come in contact with the garment, then the heat of laundering oxidizes the stain causing it to appear. The best approach to identifying stains is to look for evidence which indicates the most logical source. The following information will help identify common stains and what to look for when there is a “mystery” stain:

Fabric Softener Stains—A colored, blotchy stain with a greasy feel may be caused by rinse-added fabric softener. The color of this stain will vary depending on the color of the fabric softener. In addition, the stain may turn a “dingy” gray color and feel greasy if it attracts soils from the load.

Dryer-added fabric softener sheets may also stain clothes. These generally appear as streaky, translucent, oily stains. Both rinse and dryer-added softener stains can be removed by rubbing the dampened stain with a bar soap (Lux*, Ivory*) and re-laundering.

Rust Stains—Yellow, orange or red stains may be caused by iron or manganese in the water supply or from rusty water heaters and pipes. Use the Rust Test Kit (part #038195) to determine if the stains are caused by rust. Rust stains are not removed by chlorine bleach. Instead they are made darker. A rust remover such as Rover Rust Remover* (Part #57961) or Whink* should be used. For more information on rust stains see Form No. 788CG.

Mildew Stains—Mildew creates a spattering pattern of gray/black “pinprick” stains. These are often found on children’s garments, outdoor cushions, camping gear, shower curtains, etc. To remove mildew, pre-treat the stains and launder in the hottest water appropriate for the item. Use chlorine bleach if safe for the fabric. If the stains remain, sponge with hydrogen peroxide, rinse and re-launder. More stubborn stains may be permanent.

*Brand names are trademarks of the respective manufacturers.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Identifying Common Stains

Here’s a list of common stains and tips for identifying them.

Fabric Softener Stains—A colored, blotchy stain with a greasy feel may be caused by rinse-added fabric softener. The color of this stain will vary depending on the color of the fabric softener. In addition, the stain may turn a “dingy” gray color and feel greasy if it attracts soils from the load.

Dryer-Added Fabric Softener Sheets—These generally appear as streaky, translucent, oily stains. Both rinse-and dryer-added softener stains can be removed by rubbing the dampened stain with a bar soap (Lux*, Ivory*) and re-laundering.

Rust Stains—Yellow, orange or red stains may be caused by iron or manganese in the water supply or from rusty water heaters and pipes. Use the Rust Test Kit (part #038195) to determine if the stains are caused by rust. Rust stains are not removed by chlorine bleach, instead they are made darker. A rust remover such as Rover Rust Remover* (Part #57961) or Whink* should be used. For more information on rust stains see Form No. 788CG.

Mildew Stains—Mildew creates a spattering pattern of gray/black “pinprick” stains. These are often found on children’s garments, outdoor cushions, camping gear, shower curtains, etc. To remove mildew, pretreat the stains and launder in the hottest water appropriate for the item. Use chlorine bleach if safe for the fabric. If the stains remain, sponge with hydrogen peroxide, rinse and re-launder. More stubborn stains may be permanent. You can also identify stains by noticing certain patterns.

More clues in identifying mystery stains:

Location of the Stain(s)
Stains appearing predominantly on the front, neckline, seat, knees, cuffs, socks, etc, usually mean they occurred while the garment was being worn or used. For example, stains around the neckline and shoulders are often due to hair care products. Although visual analysis may not allow identification of the exact source of these stains, the pattern indicates the staining occurred prior to laundering.

Number of Garments Stained
If only one or two item(s) in the load were stained, it generally means the staining occurred before laundering. In the rare event a washer or dryer was to stain garments, the stains would appear throughout the load. A washer or dryer cannot “select” one item to stain while leaving others unaffected.

Bunched Stains
These stains appear scattered throughout a small area as if the item was wadded or bunched up when it came in contact with a staining substance. They often have a “tie-dye” appearance to them. Bunched stains can occur when the item is lying in a pile on the floor, in a hamper or laundry basket or in the washtub before laundering.

Pinched Stains
Pinched stains are often gray or black in color and appear as though the item was caught or pinched. If the stains show up at the end of a wash cycle, the items may be getting caught between the tub and tub cover. While it is unusual for this to happen, it is more likely to occur if the washer is being overloaded. As a guideline, dry unfolded clothes should be placed loosely into the washer up to the top row of holes in the tub for a maximum load.

If the stains appear only after drying in the dryer, it may be a misaligned dryer tumbler or an extremely overloaded dryer. In this situation, items may be catching between the dryer tumbler and front or rear bulkhead. If this seems the logical source, the dryer should be checked by a service technician or smaller loads should be dried.

Colored Stains
If the stain is blue, green, purple, pink, red, etc., it usually means dye from another garment washed in the same load transferred to this item since none of these colors are used in the manufacture of Maytag® appliances. Dye transfer generally occurs when unstable dyes are used in fabric. Color bleeding from one section/item to another, damp items left lying in the washer after the cycle or in a pile prior to laundering can also cause dye transfer. The manufacturer of the garment is ultimately responsible for selecting and testing appropriate dyes, as well as providing accurate care labels.

Soil Transfer
If the stain or garment feels greasy and has a dingy appearance, it is an indication of overall poor cleaning. Low water temperature, improper sorting and under use of detergent can result in unremoved stains or soil transfer from one garment to another.

*Brand names are trademarks of the respective manufacturers.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Removing Rust Stains From Fabric

Rust stains on fabric are usually caused by iron or manganese in the water supply. They can also come from a rusty water heater or rusty water lines. The water should be tested for iron or manganese content. This can be done by a local water utility or water quality company, such as Culligan or Kinetico.

There are two types of iron in the water supply:
1. Dissolved iron in water is not visible as it comes from a faucet. It must be oxidized to be seen. This oxidation process is initiated by air, heat and bleaching agents. For example, you may see it after time on your dishwasher tub or on clothes. The rust staining occurs because detergents and heat are oxidizing the iron. A water softener may be needed if staining becomes a problem.

2. Suspended iron in water can be seen and settles out. This type of iron is difficult to remove without a filtering system. For additional information contact a water quality company, such as Culligan or Kinetico.

To remove rust stains use a rust remover, such as Rover Rust Remover*. Rover is available from Maytag® Appliance dealers (Part #057961) and should be used according to the following directions.

Warning—Read all cautions on the bottle before using Rover Rust Remover*. Injurious to skin and eyes. Harmful if swallowed. Vapors can be harmful. Keep out of the reach of children. Follow all instructions carefully.

Removing rust stains from white fabrics. Avoid using chlorine bleach as it can make rust stains darker. Follow these steps to restore whiteness:

1. Fill the washer with water, selecting a temperature suitable for the fabric.

2. Do NOT add products such as detergent or chlorine bleach when using Rover.

3. Add ⅓ cup of Rover to the water and let it dissolve by agitation.

4. Add clothes and allow washer to complete the cycle.

5. Follow up with an additional rinse cycle or wash items with detergent.

Removing rust stains from colored fabrics. Before washing any items in Rover, test a concealed area (seam allowance or shirt tail) for colorfastness using this procedure:

1. Dissolve one teaspoon of Rover in one cup of water.

2. Place one drop of Rover solution on a hidden area, making sure it penetrates the fabric.

3. Let the fabric dry.

4. If there is no change in color, Rover should not damage the color of the item. Follow the same procedures as for white fabrics.

Stubborn rust stains may be removed by soaking articles in a solution of ⅓ cup Rover in five gallons of water. Do not use a galvanized tub for soaking as Rover will damage galvanized iron. Use Rover to remove discoloration from the washer tub following this procedure:

1. Fill the washer with warm/cold water selecting the largest water level.

2. Add ⅓ cup of Rover and set the control to complete normal wash and rinse cycles.

3. Do not use Rover with detergents or bleaches.

*Brand names are trademarks of the respective manufacturers.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

- MULTI-LOAD

My washer shows “FILL” on the display and sounds alarm—why?

Is the machine filled with water to a normal level? If YES, run the initialization program and try again. If NO, press “START” again and wait. Did the machine fill with water and continue the cycle? If YES, check water pressure, screens/filters in fill hoses, and set a higher fill time in the Initialization Mode before the alarm sounds. If NO, check the drain valve function for leaking or a failed drain.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My washer will not run a program (cycle)—why?

First, make sure that a proper program is selected. Then check to see if the machine is connected to a live (working) electrical circuit. Check the appropriate circuit breaker and reset it if necessary. Other things to check include making sure that the loading door of the machine is completely closed and that the Emergency Stop switch is disengaged if present. Also, check to see if the service disconnect switch at the back of the washer is no longer in the OFF position. Finally, make sure no control fuses are blown. See your owner's manual for the location of control fuses in your washer. If a fuse is blown, replace it with a proper replacement fuse ONLY. Failure to do so may result in damage to your equipment.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren't sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why does my washer go in and out of spin speed erratically?

First, check for oversudsing or an out-of-balance load. Then, check for a slow or blocked drain system. The drain system can be checked by starting a normal cycle with no load in the machine. When the machine fills and the water stops filling, remove power from the washer and mark the time. Go to the front of the machine and watch the water drain from the basket area. When the water level drops below the bottom of the basket, mark the time. If the drain system is functioning normally, the time elapsed between removing power and the water level dropping below the basket will not exceed 30 seconds. If it takes longer than 30 seconds, there is a drain problem that must be corrected for the machine to function properly.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why does my washer beep intermittently during cycles?

Check for a faulty keypad.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Some of the keys on the keypad do not function properly. What do I do?

Check for a faulty keypad.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why does my washer shake violently while in the spin cycle?

You may have an out-of-balance load. To minimize out-of-balance loads, launder similar items in each cycle. Do not mix items of different weights (for example, don’t launder towels with sheets) and don’t use nets or bags. If the load is not out of balance, check the washer mounting bolts for tightness. Then check the suspension system (“soft mount” washer models only). You can also check drive belts for excessive wear and proper tensioning. Also, look to see if you have a slow, partially blocked or leaking drain. Finally, check the motor function. The basket should turn constantly during a drain step and during a spin step; hesitation or pauses during one of these steps will cause increased out-of-balance loads.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren't sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My basket does not turn when the cycle is running. Why?

Check for faulty (slipping, loose, or broken) drive belts or an overheated motor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why does my washer take too long to finish a cycle?

Check for trash or sediments in filters on the fill hoses. Then, check for a leaking or faulty drain valve. Next, check the control for proper initialization, making sure to choose “NO” to the question, “Wait for heat?” Finally, look for a faulty keypad—especially if the machine beeps while running a cycle—and check the water valves.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My washer shows “DOOR” on the display. Why?

Make sure the door is closed and the handle is locked properly. If all is correct, then contact a service technician to check for faulty bimetal (MFS25-35 models only). Also, check the door lock assembly for faulty connections or components.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My washer shows “TOO HOT” on the display—why?

Did you stop (abort) a cycle in progress when it was filling or full of hot water? If YES, wait until the machine cools. The temperature inside the machine must be below 120 degrees before “Too Hot” will clear. If NO, check for improper cycle programming. Also, check for a hot water inlet valve allowing water to pass through it when it should be off. To check for this, you must have access to the open end of the drain hose. When the washer is off there should be no water exiting the drain hose. Make sure the cold water is entering the washer, because if only hot enters during a warm wash cycle, the temperature will be TOO HOT.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

The display shows “CLOSE DOOR, PRESS START”. Why?

Close the door firmly and try again. Then check the door switch. Also, look for an open fuse or current overload protector (FA1 or FA2). Finally, check for an overheated motor. If the motor has overheated, wait 30 minutes and try again.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My washer shows “DRAIN FAILURE” on the display. Why?

Check for a faulty drain or drain system. Then run the initialization procedure and try again.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

DRYERS

- SINGLE-LOAD

My laundry isn’t getting dry—why?

Start by checking your load size. Don’t put more than a washer load into your dryer at one time, and dry heavy items (such as jeans and towels) separately from lighter items for faster drying. Take a look at your exhaust duct. It should be 4 inches of rigid metal, not only because it helps your clothes get dry, but for safety reasons. If your duct is made of flexible foil or plastic, it’s very important that you replace it with rigid metal. Check your user’s guide for more information. Check your washer drain to make sure it’s draining properly and getting enough water out of your laundry. If your clothes still aren’t getting dry, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why won’t my dryer start running?

For starters, make sure the dryer door is closed and latched. (If it isn’t, a safety switch prevents the dryer from tumbling.) If you open the door during a cycle, reselect the cycle to restart the dryer. Then make sure the dryer’s power cord is plugged in to a live (working) electrical outlet. It’s a good idea to check the appropriate circuit breaker and reset it if needed or check the fuse if you have a fuse box. If these tips don’t get your dryer up and running, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why does my dryer take so long to get loads dry?

There are several possible explanations. First, look to see if rigid ducting was used for venting. Then, make sure that ducting is clean and clear of restrictions. If ducting is free of blockage, check to make sure the flap in the wall cap is opening. Finally, take a look at the clothes that come out of the washer. They should be spun out properly and not extremely wet when you move them to the dryer. If none of these steps improves drying performance, check the operating temperature of your dryer. This can be done by holding a thermometer in the vent at the back. The temperature should be approximately 150° F on a regular setting. If the temperature is low, it's possible that you have a bad cycling thermostat. For more information or assistance, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My clothes have an unusual odor when I take them out of the dryer. Why?

As air is pulled in from the bottom of the dryer, odors can be pulled in on the clothes. Likewise, if the area around the dryer is freshly painted, those odors can be pulled into the dryer and absorbed by the load inside. If you don’t find the culprit in the area around the dryer, check to make sure the tumbler and ducting are clean. And if none of these tips solves the problem, please contact your authorized Maytag® Commercial Distributor for more information or assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

- DRYER ADVICE

Long Drying Times…It May Not Be Your Dryer’s Fault!

here’s probably nothing wrong with your dryer! In fact, drying times can depend on many variables such as size of load, garment thickness, fiber content, etc. In general, 6 bath towels (weighing 5 lbs.) will dry in about 40-50 minutes, including a brief cooldown. A 12-piece permanent press load with slacks, shirts, shorts, dresses, etc., (weighing 5 lbs.) will dry in 30-40 minutes. As the load size increases, so will the drying time.

If the dryer seems to run longer than expected, it may be due to the cooldown portion of the cycle. Cooldown occurs at the end of the cycle, for about 2 minutes. Tumbling the load without heat is done to minimize wrinkling.

Sometimes your dryer is the culprit. Here are some things that your dryer—or you—may be doing wrong than can lengthen the time it takes to dry clothes.

Dryer Exhaust Duct—Proper exhausting is critical for good results. An obstruction in exhaust ducting, hood or extra-long ducting restricts the airflow and results in longer drying times. If at all possible, use 4-inch diameter rigid aluminum or rigid galvanized steel duct. Do not use smaller duct. If flexible metal duct must be used, use the type with a stiff sheet metal wall. Do not use flexible duct with a thin foil wall. Never use plastic flexible duct, or PVC pipe.

Lint Filter—Failure to clean the lint filter can also result in longer drying times. Clean the lint filter after EVERY LOAD so the dryer’s airflow is not obstructed.

Overloading/Under-loading—One properly loaded wash load is also a proper dryer load. Overloading may prolong drying time. It can also cause uneven drying because the clothes cannot tumble properly. Always use the size dryer that will accommodate the size of the wash. Single-load dryers are usually encased in a white painted cabinet, and can handle up to 14 lbs. of dry clothes.

Mixed Loads—Avoid drying heavy, hard-to-dry items with lightweight items.

Washer Spin Cycle—Check to make sure the water is being spun out of the washer properly. Clothes coming out of a properly operating front-load washer will be spun out more so than those clothes coming out of a top-load washer. If the washer is not spinning out the clothes sufficiently, the dryer will take longer to completely dry the clothes.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

- MULTI-LOAD

My laundry isn’t getting dry—why?

Start by checking your load size. Don’t put more than a washer load into your dryer at one time, and dry heavy items (such as jeans and towels) separately from lighter items for faster drying. Make sure that the washer size matches the dryer capacity. Take a look at your exhaust duct. It should be 4 inches of rigid metal and not crushed, not only because it helps your clothes get dry, but for safety reasons. If your duct is made of flexible foil or plastic, it’s very important that you replace it with rigid metal. Check your user’s guide for more information. Check your washer drain to make sure it’s draining properly and getting enough water out of your laundry. If your clothes still aren’t getting dry, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your dryer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My dryer accepts money, but will not start. Why?

Make sure the loading door is fully closed (not blocked by clothes) and that the lint tray is fully pushed in.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My dryer will start and run, but it does not heat—why?

An airflow switch on the multi-load dryers monitors air through the dryer. Check that the lint screen is clean and the exhaust vent is not blocked.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

How do I change the price I charge for drying?

Both the number of coins (quarters) and the minutes per coin are either adjustable (mechanical timer) or programmable (microprocessor controls). Call your Maytag® distributor or check your service manual for complete instructions.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

STACKED-UNITS

- STACK DRYER/DRYER

Why does my dryer take so long to get loads dry?

There are several possible explanations. First, look to see if rigid ducting was used for venting. Then, make sure that ducting is clean and clear of restrictions. If ducting is free of blockage, check to make sure the flap in the wall cap is opening. Finally, look to the clothes that come out of the washer. They should be spun out properly and not seem extremely wet when you move them to the dryer. If none of these steps improves drying performance, check the operating temperature of your dryer. This can be done by holding a thermometer in the vent at the back of the dryer. Temperature on single-load dryers (free-standing or stacked dryer/dryers) should be approximately 150° F on a regular setting. If the temperature is low, it’s possible that you have a bad cycling thermostat.

For more information or assistance, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My clothes have an unusual odor when I take them out of the dryer. Why?

As air is pulled in from the bottom of the dryer, odors can be pulled in on the clothes. Likewise, if the area around the dryer is freshly painted, those odors can be pulled into the dryer and absorbed by the load inside. If you don’t find the culprit in the area around the dryer, check to make sure the tumbler and ducting are clean. And if none of these tips solve the problem, please contact your authorized Maytag® Commercial Distributor for more information or assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My laundry isn’t getting dry—why?

Start by checking your load size. Don’t put more than a washer load into your dryer at one time, and make sure that the washer capacity matches the dryer capacity. Dry heavier items (such as jeans and towels) separately from lighter items for faster drying.

Make sure dryer lint screens are clear of lint and fabric softener material that can buildup on the screen. This buildup can usually be removed by soaking the screen in a bath of water and washer detergent. Some gentle scrubbing with a bristle brush may be required.

Take a look at your exhaust duct. It should be 4 inches of rigid metal, not only because it helps your clothes get dry, but for safety reasons. If your duct is made of flexible foil or plastic, it’s very important that you replace it with rigid metal. Check your user’s guide for more information. Check your washer drain to make sure it’s draining properly and getting enough water out of your laundry. If your clothes still aren’t getting dry, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My dryer will start and run, but it does not heat. Why?

An airflow switch monitors air through the multi-load dryers. If it’s a gas dryer, make sure the gas supply is turned on. Check that the lint screen is clean and the exhaust vent is not blocked. Also check for a manual reset high-limit thermostat. On electric-heated dryers, the power supply is different than for a gas-heated dryer. Check that both circuit breakers are not tripped.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My dryer accepts money, but will not start. Why?

Make sure the loading door is fully closed (not blocked by clothes) and that the lint tray is fully pushed in. Make sure the display is not posting a failure code.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

- STACK WASHER/DRYER

Why won’t my dryer start running?

For starters, make sure the dryer door is closed and latched. (If it isn’t, a safety switch prevents the dryer from tumbling.) If you open the door during a cycle, reselect the cycle to restart the dryer. Then make sure the dryer’s power cord is plugged in to a live (working) electrical outlet. It’s a good idea to check the appropriate circuit breaker and reset it if needed or check the fuse if you have a fuse box. If neither of these tips get your dryer up and running, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why won’t my dryer heat up?

Check the appropriate circuit breaker and reset it if needed (or check the fuse if you have a fuse box). If you have a gas dryer, make sure the gas supply is on. Finally, clean the lint filter and the exhaust duct. (You’ll find duct cleaning how-to’s in your user guide). If your dryer still won’t heat, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My laundry isn’t getting dry. Why?

Start by checking your load size. Don’t put more than a washer load into your dryer at one time, and dry heavy items (such as jeans and towels) separately from lighter items for faster drying. Take a look at your exhaust duct. It should be 4 inches of rigid metal, not only because it helps your clothes get dry, but for safety reasons. If your duct is made of flexible foil or plastic, it’s very important that you replace it with rigid metal. Check your user’s guide for more information. Check your washer drain to make sure it’s draining properly and getting enough water out of your laundry. If your clothes still aren’t getting dry, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why does my dryer take so long to get loads dry?

There are several possible explanations. First, look to see if rigid ducting was used for venting. Then, make sure that ducting is clean and clear of restrictions. If ducting is free of blockage, check to make sure the flap in the wall cap is opening. Finally, take a look at the clothes that come out of the washer. They should be spun out properly and not extremely wet when you move them to the dryer. If none of these steps improve drying performance, check the operating temperature of your dryer. This can be done by holding a thermometer in the vent at the back. The temperature should be approximately 150° F on a regular setting. If the temperature is low, it’s possible that you have a bad cycling thermostat. For more information or assistance, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My clothes have an unusual odor when I take them out of the dryer. Why?

As air is pulled in from the bottom of the dryer, odors can be pulled in on the clothes. Likewise, if the area around the dryer is freshly painted, those odors can be pulled into the dryer and absorbed by the load inside. If you don’t find the culprit in the area around the dryer, check to make sure the tumbler and ducting are clean. If these tips don’t solve the problem, please contact your authorized Maytag® Commercial Distributor for more information or assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Why is my washer leaking water?

There are several possible causes. Start by making sure all of the hose connections are tight. Then make sure the end of the drain hose is correctly inserted into the drain and secured in place. Another cause of leakage could be overloading laundry. (While the Maytag® High-Efficiency washer has the largest usable capacity of any Maytag® washer, it is still possible to overload it.) If none of these tips solve your washer’s leakage problem, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

Help—my washer tub is completely full of suds!

Start by running the washer through another complete cycle, using cold water (brights cycle) and no additional detergent. That should get rid of the extra suds. The next time you wash, keep two things in mind: Reduce the amount of detergent to fit each load’s size and soil level, and use high-efficiency or low-sudsing detergent that’s specially formulated for front-load washers. If that doesn’t solve the suds problem or you need additional assistance, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My washer filled with water, but it won’t spin or drain—what now?

Start by making sure the machine is plugged into a live (working) electrical outlet. Next, inspect the drain hoses and remove any kinks. Take a look at the drain, and pump too—if they are clogged, call your usual drain service person. Last, close the washer door firmly and reselect your cycle. At the appropriate time, the control will ask the pump to drain and then the load should spin. (For your safety, the washer will not tumble or spin unless the door is closed and locked.) If this doesn’t work, please contact your authorized Maytag® Commercial Distributor.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.

My washer won’t fill up with water—what should I do?

Start by making sure the machine is plugged in to a live (working) electrical outlet. It’s a good idea to check the appropriate circuit breaker and reset it if needed or check the fuse if you have a fuse box. Next, select a cycle to start. Make sure any buttons are fully depressed. Then turn both faucets (hot and cold) on all the way. Take a look at the inlet hoses (which go from your pipes to your washer) and straighten them out if necessary. If it still won’t work, turn off the faucets and disconnect the hoses. Clean the hose filter screens to remove any blockage that could be plugging up the water line. Then replace the filter screens, reconnect the hoses, turn the faucets back on, close the lid and start another cycle. You should hear water beginning to fill your washer. If you don’t, please contact your authorized Maytag® Commercial Distributor for more assistance.

Important note:

Be sure to follow specific, published user-repair instructions, such as these, when you are attempting to service or repair any part of your washer. If the instructions don’t make sense to you or you aren’t sure how to perform them, please contact your authorized Maytag® Commercial Distributor.

Warning

Do not repair or replace any part of the appliance, or attempt any service unless specifically recommended in published user-repair instructions that you understand, and have the skills to carry out.